Course terms & refunds

Seller and contact

Branding with Anna is offered by Anna Chernoshtan. For purchase questions, access problems or refund requests, email anna.chernoshtan@outlook.com. You can also call +39 352 218 04 94 or +971 58 585 04 94.

What you receive

Speak Branding Fluently is self-paced education delivered as downloadable PDFs. Each individual module contains five lessons. The Complete Course includes all six modules, A1–C2, with thirty lessons. No live teaching, individual coaching, psychological assessment or guaranteed financial outcome is included.

Prices and payment

Individual modules cost €20 and The Complete Course costs €80 before applicable tax. Payhip adds applicable VAT or sales tax according to your location and shows the final total before payment. Payments are processed through Payhip and the payment provider selected at checkout. The complete-course price is a bundle price, with no advertised expiry date.

Getting your download

After successful payment, Payhip provides access to the purchased files and sends purchase information to the email address supplied at checkout. You need an internet connection to download the files and a device with software that can open PDFs. No physical item is sent.

If your download is missing or does not open, email Anna with your order reference so the problem can be investigated.

Using the materials

Your purchase is for your own learning and use in your own brand or business. You may download and print the materials for that purpose. You may not resell, redistribute or publicly upload the course files.

Withdrawal and refunds

Where EU consumer withdrawal rights apply, the usual withdrawal period is 14 days from concluding the contract. For immediately supplied digital content, that right can end only when supply begins after your express consent, your acknowledgement that the right will be lost, and the required contract confirmation.

If those conditions have not been met, the applicable withdrawal right remains. Nothing in these terms limits your statutory rights if content is faulty, unavailable or not as described.

To request withdrawal or report a problem, email anna.chernoshtan@outlook.com with your name, order date, order reference and a clear description of your request. You can use the wording below; no special form is required.

I withdraw from my purchase of [product], ordered on [date], order reference [reference]. My name is [name].

Where a refund is due, it will be handled in accordance with applicable law through the original payment method unless otherwise agreed.

Individual services

Discovery calls are separate from course purchases. The scope, price and terms of any paid individual work will be agreed separately before that work begins.